Return policy

### 1. Cancellation and Exchange
1.1 Once an order has been placed through our website, you can cancel or modify it by sending us an email (support@maeveandco.com).
1.2 Once an order is packed, it can no longer be canceled or modified; instead, the order must be returned to us in accordance with paragraph 10 below. As our goods are shipped from Asia, there may be longer transit times that are beyond our control. If the goods are already on their way to you, cancellation is not possible. Please wait until you receive the goods and return them to us. You may notify us of your cancellation in advance. To ensure the quickest return process, we ask that you send us a confirmation of shipment. An early refund is possible no sooner than 16 weeks after receipt of the order if the goods were not received.
1.3 Since we operate with a fully automated system, orders are activated immediately after shipping. Therefore, it is unfortunately not possible to interrupt the shipping process until delivery, and a refund prior to receipt of the goods is only possible within 15 minutes of placing the order.

### 2. Returns and Refunds
2.1 Our Return Policy is part of these Terms under which you can visit and use our website.
2.2 If you are not completely satisfied with your order, you can send an email indicating which product you wish to return and send the product back to us. The withdrawal period is 30 days from the day you or a third party designated by you, who is not the carrier, has received the last product.
2.3 Return shipments and costs are the responsibility of the customer.
2.4 The customer is only entitled to a refund if the product has been received by us. We will inspect the returned product upon arrival.
2.5 You must ensure that the product is sent back to us in the same condition in which you received it and that it is well packaged. The product must be unused, labels must not be tampered with, and it must be in its original packaging. If a product is returned to us in unsuitable condition, we reserve the right to refuse the return of the product. If a product is returned to us in damaged condition, we reserve the right to refuse the return of the product.
2.6 Our processing time for returns depends on your order. You will receive your payment back within 30 days after receipt and approval of the return shipment.
2.7 If we are satisfied with the condition of the returned product, we will send you an email confirming your return. Once we have sent you a message that your return has been approved, the amount will soon be refunded to the payment method used for the order. There are no costs associated with storing the product.
2.8 The cancellation is complete when we have received the physical goods.
2.9 As our goods are shipped from Asia, there may be longer transit times that are beyond our control. If the goods are already on their way to you, cancellation is not possible. Please wait until you receive the goods and return them to us. You may notify us of your cancellation in advance. To ensure the quickest return process, we ask that you send us a confirmation of shipment. An early refund is possible no sooner than 16 weeks after receipt of the order if the goods were not received.

### 3. Steps for Cancellation
1. Request the return form from our support and send it back to us completed, signed, and scanned.
2. Return the goods.
Only use a return method with a tracking number, so we can assign your return shipment correctly. This way, you inform us in advance about the return, and the received goods can be clearly assigned to the correct order. This is the only way we can guarantee a quick refund. Once we receive the return, we will be notified of its arrival, and the refund can take place. Only use a shipping method with a tracking number for the return shipment, so we can correctly assign your return.